"Being harsh, rude, unprofessional"?
In what way was I being any of those? I paid IN FULL up front. Actually, I rounded it up and paid OVER. Whether you intended for me to not get emails or not was never the case. The whole reason I went with XXXXXXX instead of YYYYYYYYYY was based on what I perceived as good customer service. Failing to fulfill your end of the agreement and constantly giving excuses is not good customer service. In fact, it's unprofessional.
You know what else is unprofessional and rude? Blatantly lying to your customers.
Do you remember when I first emailed you to ask for prices on mini comics? It was a simple email that mentioned NOTHING about my daughter; just 2 sentences stating the size of the comic and asking for a price.
You replied with a price of $0.54.
You did not know anything about my daughter's involvement until we spoke on the phone; AFTER you quoted the price to me. Yet when I called you as I was about to buy the money order, you changed the price to $0.98 per copy. When I questioned this, you claimed that the $0.54 price was because you were trying to help me out since it was my daughter's first book.
The second you said that, my heart sunk. Because I recognized it as being a lie. But I looked down at my daughter who was packaging the CD and I thought to myself, "Well, it'll be alright. He'll do right by me."
You have yet to do anything to prove me right. You also changed the price of the posters from what you originally quoted me AND the shipping. And yet hear you call me "harsh, rude, unprofessional"? You don't see how failing to come through and deliver, then trying to turn it around and make it the customer's fault to be any of those?
Do you have any idea how highly I praised your services on multiple message boards frequented by small press creators? And yet you try to turn this around and make it my fault that my daughter doesn't have a book in her hand.
You got the files on the 11th. You didn't bother to contact me until the 15th. That wasn't unprofessional?
YYYYYYYYY may have delays, but I have books in my hand that they've printed for other people. From my conversations with other XXXXXXX customers, I'm to understand it that not one of them has ever received a finished book.
This past week I've been all but ridiculed for sticking up for you; for saying that you were going to come through and everyone who's said you were untrustworthy was wrong. You have yet to do anything to prove me right.
How in the world can you take a paying customer who's received nothing but sporadic communication and a string of excuses getting upset as being "unprofessional"?