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Jason California
12-15-2008, 05:59 PM
Documents suggest Microsoft knew Xbox 360 could damage discs all along

by Donald Melanson (http://www.engadget.com/bloggers/donald-melanson/), posted Dec 15th 2008 at 4:57PM
http://www.blogcdn.com/www.engadget.com/media/2007/08/8-7-07-xbox360_console.jpg (http://blog.seattlepi.nwsource.com/microsoft/archives/156941.asp?source=rss)Microsoft long ago fessed up (http://www.engadget.com/2007/04/16/xbox-360-scratching-discs-maybe-says-microsoft/) that the Xbox 360 was capable of scratching discs, and it even offered a (somewhat limited) exchange program for damaged games, but some recently unsealed documents from an ongoing lawsuit now suggest that the company was well aware of the issue for about as long as the console has been around. According to The Seattle Post-Intelligencer, Microsoft first discovered the problem in September or October of 2005, and it even went so far as to send a "team of engineers" to stores across the US to determine the best course of action. Apparently, they came up with three options, two of which proved to be impractical, and one of which (installing small bumpers in each and every console) proved to be too expensive, leading Microsoft to offer the disc exchange instead. What's more, the documents apparently also revealed that some Microsoft employees thought that the warning labels on the console were insufficient, and that the company has received complaints about the problem from more than 55,000 customers as of April 30th of this year. No word on any movement just yet in the lawsuits themselves just yet but one of them, filed back in July of 2007, is seeking class-action status on behalf of everyone that's bought an Xbox 360.

[Thanks, Lyons]

woljed
12-15-2008, 06:03 PM
Gizmodo takes it from Engadget or vice versa?

Cth
12-16-2008, 06:11 AM
Yay for people too stupid to read the manuals that come with their expensive pieces of electronic equipment.

(see also: putting consoles on carpet, putting consoles in air tight cabinets, etc)

nihilance
12-16-2008, 06:21 AM
Yay for people too stupid to read the manuals that come with their expensive pieces of electronic equipment.

(see also: putting consoles on carpet, putting consoles in air tight cabinets, etc)

Spoken like a true X-box Ambassador. ;)

Ultimate Lurker
12-16-2008, 06:30 AM
You mean they knew moving your console around while a disc is spinning inside it can cause problems? And then warned consumers not to do that?

Adam Geen
12-16-2008, 08:22 AM
Guys the scratched discs were happening because of the actual system itself. Not from moving it. Although that would do it too.

Ryudo
12-16-2008, 08:43 AM
It's easy, really: don't bump the system, or set it vertically, and it won't scratch.